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How can the Support Request module help your business ?
The support request module aims at gathering the complaints and questions of your clients in order to optimize your answers. A support request is a ticket that will gather different events: the request from your client, and the answers of your staff.
Benefits
- Define precisely the roles of your staff: who is manager, supervisor and operator
- Sort your support requests by project
- Manage the status of your support requests: open support requests still need processing
- Use the different event states to assign your staff to this support requests
Support Request module Features
- Support Request type
- Requester
- Client
- Supervisor
- Manager
- Operators
- Project
- Time management
- Cost management
- Event and document lists